Technical Support Agent

KEY RESPONSIBILITIES:

• Troubleshoot and resolve technical issues for B2B clients.
• Identify and diagnose software and hardware problems.
• Collaborate with various teams to resolve complex issues.
• Maintain and update knowledge base articles and documentation.
• Update support ticket information in the database during each interaction or investigation.

REQUIREMENTS:

• Proficiency in English with confidence.
• Demonstrated experience in technical support or a similar customer-facing role.
• Strong grasp of computer hardware, software, and networking principles.
• Exceptional written and verbal communication skills.
• Ability to prioritize and multitask in a dynamic environment.
• Experience with ticketing systems and support tools is advantageous.

BENEFITS:

• Competitive salary.
• Friendly office environment.
• Opportunities for professional development and career advancement.
• Monday-Friday schedule with day, evening, and night shifts available.

If you are motivated, energetic, and ready to embark on an exciting career, please send us your CV!